You Direct the Work.
We Manage Everything Else.
Every engagement comes with a dedicated Business Success Executive, structured onboarding, monthly performance check-ins, and a 30-day replacement guarantee. This is managed offshore operations not a marketplace.
What "Managed" Actually Means
These are the management functions we run so you don't have to.
Dedicated Business Success Executive
From day one, you have a named BSE responsible for your engagement. They handle onboarding, performance management, specialist escalations, and replacement coordination.
- Single point of contact not a ticket queue
- Proactive check-ins and performance reviews
- Onboarding support for your first hire
- Available via Slack, Teams, or email
Structured Onboarding Process
When your specialist starts, we don't just hand them over and disappear. Your BSE guides you through a structured onboarding: tool access, SOPs, communication cadence, and expectations.
- Day 1 onboarding call with your BSE
- Access provisioning checklist
- SOP documentation guidance
- Communication cadence setup
Performance Tracking & KPIs
We help you define and track KPIs for your specialist. Monthly check-ins with your BSE include a performance summary and recommendations.
- KPI framework by role type
- Monthly performance review with BSE
- Early flag system for underperformance
- Progress benchmarks at 30, 60, 90 days
Communication Your Way
Your specialist joins your existing channels. Slack, Microsoft Teams, WhatsApp, or Email you choose. No new platforms required.
- Slack, Teams, WhatsApp, Email all supported
- You set the communication cadence
- Daily standup participation if required
- Same-day response during work hours
Replacement Guarantee
If the specialist isn't the right fit within 30 days, your BSE initiates a free replacement. No forms, no fees, no starting over on your own.
- Free replacement within 30 days
- BSE manages the replacement process
- Same vetting and shortlisting process
- No gap in coverage transition is managed
Multi-Hire Management
Hiring a team of specialists? Your BSE coordinates across all active engagements. Consistent oversight regardless of how many roles you're running.
- Single BSE across all your hires
- Team-level performance visibility
- Coordinated onboarding for multiple roles
- Unified billing and reporting
The Engagement Process
From first call to specialist producing results here's how it works.
Discovery Call
We understand your role requirements, budget, experience tier, and timezone needs.
Sourcing & Vetting
Our team sources, screens, skill-tests, and shortlists 3 matched candidates within 14 days.
You Interview & Select
Interview your 3 candidates. Pick the one that fits. We handle the offer and paperwork.
BSE-Led Onboarding
Your Business Success Executive leads a structured onboarding. Your specialist starts producing within the first week.
Ongoing Management
Monthly check-ins, performance tracking, and a direct line to your BSE for any issue.
Scale or Replace
Add more roles as you grow. Replace under any guarantee terms without restarting the process.
Team Management Questions
What operators ask about how we handle performance, escalations, and the BSE model.
What exactly does my Business Success Executive do?
Your BSE is your single point of contact for everything beyond task management. They handle performance reviews, escalations, replacements, KPI reporting, and any HR or payroll questions. You manage what your specialist does the BSE manages everything around them.
How quickly can my BSE respond to an issue?
During business hours, your BSE responds to escalations within a few hours. For urgent matters like a performance issue or sudden absence same-day response is standard.
Can I set my own KPIs for my specialist?
Yes. In fact, we recommend it. Your BSE helps structure KPIs at the start of engagement, incorporates them into quarterly reviews, and reports to you on progress. Clear targets produce better results.
What happens if my specialist underperforms?
Contact your BSE immediately. They assess the situation, implement a coaching plan if appropriate, and escalate to a replacement process if performance doesn't improve within an agreed timeframe. You're never left handling this alone.
Do I get reports on my specialist's work?
Yes. You receive daily activity reports from screen monitoring, plus regular performance summaries from your BSE. You always know what your specialist is doing and how they're performing.
Your BSE Is Waiting.
Book a call and meet your Business Success Executive before you hire. We'll scope your first role together.
Get 3 Vetted Candidates in 14 Days
Tell us what you need. We'll match you with 3 pre-vetted offshore specialists managed, monitored, and ready to work your US hours.
14-Day Candidate Delivery
From form submission to 3 matched candidates guaranteed.
Dedicated Business Success Executive
Your BSE manages performance, reporting, and escalation so you don't have to.
Free Replacement Guarantee
If your specialist underperforms or leaves, we replace them at no extra cost.
Start Your Free Match
Takes about 2 minutes. No credit card required.
No upfront fee · Free replacement guarantee · 14-day candidate delivery